June 2016

(ED NOTE: This organization is from across the Pond)

This interview of Tim Kelsey, Director of Patients and Information at the NHS, by the Guardian’s Gill Hitchcock seems to be desperately trying to tag onto the hype of “Big Data” but for me it highlights how unquestionably NHS leadership accepts the current status quo in which we are content to tolerate a fundamental lack of effective documentation of healthcare and is prepared to believe that there is some magic Big Data/Digital bullet that will enable us to continue to meet societies healthcare needs with in-office 10 minute consultations.

My thoughts:

“Why doesn’t the NHS know how many patients have chemotherapy?

I think there’s a major misunderstanding in this article about what constitutes ‘big data’. How many patients have had chemotherapy in the NHS is a distinct number and not something we need big data to solve.

It should be obvious to anyone that a single administrator could collect this information in a week by emailing the 160 odd NHS Trusts (Urgent Request: Dear XYZ, David Cameron needs to know in the next 24hrs…) and a small Excel spreadsheet file with a SUM function column and you have the answer.

In my opinion the Big Data question and opportunity is not in being able to tell how many Patients had Chemotherapy but who are the Patients that had chemotherapy, what was wrong with them, where were they from, how much chemotherapy did they have, did their consultants think it was a success, did they think it was worthwhile, would they do it again, how did outcomes compare when siblings had chemotherapy, etc, etc.

We have had this revolution in the rest of our lives, which has been a combination of putting us in control, making us do more of the clerical work which we thoroughly enjoy, basically rationalising the costs and old ways of doing things,” said Tim Kelsey, the first NHS national director for patients and information. “It still shocks and surprises me that doctors – a group of extremely intelligent professionals – will do all this online stuff, be among the most vigilant users of TripAdvisor, and then turn up at the NHS and nothing is there

I think this is a great articulation of the opportunity we have today for the NHS to adopt consumer technology (or the tools of ourtime as Seattle Mama Doc would put it) and let Patients help with the administrivia that successive NHS and Goverment initiatives have loaded onto Healthcare professionals.

I think that should start with Patients (or their carers) completing clinically validated interactive Patient history taking questionnaires that we use as a part of the documented consultations we offer here at 3G Doctor.

“The famous example of the cardiac surgeons, who published data on themselves and as a result found that mortality rates declined by an average of a third, is not actually a story or about good or bad doctors. It’s really a story about how, through better use of data, the cardiac community was able to move the curve upwards. It was that the whole lot of them got better

To me this doesn’t sound like better use of data but rather getting Cardiac Surgeons to accept the introduction and sharing of a very basic documentation process e.g. how many operations did you conduct and how many of your Patients died?

To my mind permitting this to be documented is a very important start but it’s far from the big opportunity and it’s a country mile away from the ‘Big Data’ article title eg. it’s very easy to hide facts in such a simplistic documentation process (the surgeons can just elect to do less risky and/or smaller operations) whereas big data could help us understand and make informed judgements on which surgical approaches to which specific abnormalities get the best results and then to probe the when, where and why.

Earlier this summer Kelsey announced an agreement between NHSEngland, the British Medical Association and the Royal College of General Practitioners to extract data from primary care and linking it with hospital data. “For the first time anywhere in the world clinicians and patients in England will be able to monitor the outcomes across the pathway of care, in so far as it travels between primary care and hospitals. That’s a massive breakthrough,” he explained

This seems like a great idea until you realise that most of the things you share with your Doctor or Nurse in a primary care interaction are still not documented.

Though the cost of investing in data and technology is often claimed to be prohibitive, the primary care is already digitised. NHS England is focusing on giving patients online access to their GP record, and the ability to book a prescription online

For me this highlights a key challenge healthcare professionals have imagining the sweeping impact mobile technology is having on how we access healthcare. People who work within industries that are more advanced in the adoption of consumer technology scratch their heads at how Primary Care still relies on so many secretaries typing letters on PCs, digitally printing them, before then Faxing them to the GP clinic… …it’s slowly becoming obvious that the rest of the modern world – even 93 year olds! – don’t think your ‘digitised’ because you offer the ability to book ‘a prescription online’ (read this post to learn about how the private sector is already making hundreds of millions in revenue from their understanding that Patients don’t need to be ‘online’ to order a prescription).

Hospitals, however, are at varying stages of digitisation, largely because the failed Connecting for Health scheme did not manage to link medical records across secondary care. Still only 12% of hospitals have an e-prescribing system in place. But Kelsey says not a single hospital in the NHS should be failing to invest in data and technology today

When innovation is quicker at the telecom regulator it should be obvious that it’s time to scrutinise exactly what you’re investing in.

So what is the biggest hurdle to clear in modernising our NHS? “The obstacle is us,” Kelsey says. “Us: if we are patients, not being passive recipients of variable quality care, [but] being much more demanding where we can

Chicken and egg here: Without documentation of care how do we expect Patients to ever know when and where they can be “more demanding”? It’s only a very small minority of patients or carers that have the confidence to challenge the authority of their healthcare providers (or would be prepared to run the risk of being labelled a ‘Mrs A-Type personality’). Undocumented consultations contribute to this issue because (unless you’re a Healthcare Professional) you will be unfamiliar with what it is you are being called on to be more demanding about and you can’t easily ask others for their advice (because you can’t share the details of what’s been said/done).

And doctors and managers being far less willing to accept working in a service which doesn’t meet the standards they would expect in the rest of their lives

I think it’s obvious that this is asking too much when you’re talking about professionals who work for an organisation that outsources it’s website and is not even clear about who’s in charge

I think the quality of data is fundamentally linked to the quality of health services,” he said. “And although a lot of people can’t quite see the connection, essentially it goes back to the basic reality that if you can’t measure it, how the hell can you manage it?

I think this take-away really underlines my disagreement with this article: in 2013 we should learn to walk before we try to run and we should shift the focus from the quality of the data to ensuring that the care we are providing is being effectively documented in the first place.

It’s not even a question of trust because Patients can’t begin to appreciate the value of ‘Data’ to them as when they read the papers they learn of the UK Government’s plans to sell this off to Private firms for as little as £1 (while asking them to pay as much as £50 for the same).

‘Documentation’ of encounters with Medical Professionals is very different as the value is easy toappreciate because you automatically get a copy of the important medical information that your treatment is based upon – just like you get when you avail of any other modern service eg. shopping on main street (a till receipt), buying goods online (paypal email), ordering something on the phone (letter in the post), etc.

The NHS also has to realise that documentation must not remain some exclusive entitlement we give to Healthcare Professionals as this provides one of the biggest opportunities we have today to learn about and recognise symptoms of disease. At the moment the data that is stored is all too often just the Doctors interpretation of the story and what they personally feel is important or relevant. The result of this is that we’re forever losing important symptom information because Doctors are able to simply dismiss something as unimportant and not worth documenting or because they don’t understand it or recognise it as a part of the pattern that they are thinking about, etc.

I think the idea of looking to Big Data before Effective Documentation of Clinical encounters is putting the cart before the horse:

The Guardian Professional Tim Kelsey Why doesnt the NHS know how many patients have chemotherapy


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