February 17, 2014

In what comes as yet another compelling argument in favor of technology’s critical role in the future of patient care, Black Book recently surveyed hundreds of providers of long term and post-acute care facilities – including nursing homes, hospitals, home health services, etc. – to “help stakeholders” of the post-acute provider industry identify new ways to better serve patients.

This year’s post-acute IT user survey focused on health information exchanges (public and private), quality reporting, health analytics, workflow and care coordination, and patient engagement software/systems.

“It’s clear that the lines between payer and provider are blurring and the expectation is that post acture healthcare organizations must exist in a world of multiple payment scenarios,” says Doug Brown, President of Black Book’s parent, Brown-Wilson Group. “Yet, most long term care organizations are struggling to account for care, receive proper reimbursement, manage eligibility, proving medical necessity and institute strong reimbursement all of which are mandates as the financial environment evolves and reforms.“

“It is going to take a willingness to adapt and commit to using technology to confront the challenges ahead but post-acute organizations admit they are not prepared. They are still stuck in a volume-based care mindset,” Brown adds. “All healthcare organizations must find better ways to manage the patient transition into post-acute processes and keep hospital readmissions in check. The answer will require the expansion of technology capabilities to connect physician practices, home health agencies, hospices, outpatient settings, skilled nursing facilities, rehabilitation centers, DME firms, and hospitals.”

Similarly, Black Book’s “2014 State of the Healthcare Information Exchange Industry” also revealed that it is essential that providers “quickly evolve” from a fragmented and siloed healthcare system to a more connected, patient centered ecosystem that requires connectivity between providers to build a continuum of care that is both clinically and financially informed.


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