Most patients react positively to being able to view their clinical laboratory results online, according to a new study conducted by Kaiser Permanente and published in the Journal of Participatory MedicineClinical Innovation & Technology reports.

Study Details

The study included 1,546 Kaiser patients who looked at the results of a lab test online at least once in the past year.

For the study, researchers examined patients’ reactions to viewing their lab results online, such as:

  • Emotional responses;
  • Subsequent actions; and
  • The effect of preparatory conversations between doctors and patients.

Study Findings

The study found that patients who viewed their lab reports online felt:

  • Satisfied;
  • Appreciative;
  • Calm;
  • Happy; and
  • Relieved.

When patients talked with their doctor before viewing lab results online, they experienced significantly more positive feelings (Pedulli, Clinical Innovation & Technology, 10/7).

The most common activities that patients engaged in after reviewing their lab results online were:

  • Discussing results with family or friends;
  • Online research; and
  • Making a graph of their test results over time (Gold, FierceHealthIT, 10/7).

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