76% of patients would choose telehealth over human contact according to recent survey that highlights the increased trust in telehealth by consumers. 

Consumer trust in telehealth is growing with 76% of patients choosing access to care over human interaction with their care provider according to recent survey by technology vendor Cisco.

The survey studied the views of consumers and HCDMs on sharing personal health data, participating in in-person medical consultation versus remote care and using technology to make recommendations on personal health.  Views on these topics differed widely between the two groups (consumers and HCDMs) and the ten geographies surveyed.

“The patient and care provider experiences are top of mind in health care around the world.  Due to the increasing convergence of the digital and physical, there is an opportunity to provide increased collaboration and information sharing among providers to improve the care experience and operate more efficiently,”  said Kathy English, Public Sector and Healthcare Marketing, Cisco.

The global report conducted in early 2013, includes responses from 1,547 consumers and HCDMs across ten countries.  Additionally, consumers and HCDMs were polled from a wide variety of backgrounds and ages within each country.

The key findings of the survey in the infographic visualization shown below are the views of 1,547 consumers and 403 practitioners in the United States.


Survey:76% of Patients Would Choose Telehealth Over Human ContactSource: Cisco

Other key findings include:

  • In China, Russia and Mexico, nearly three-quarters of consumers would be comfortable communicating with a specialist using virtual technology (e.g. video chatting, text messaging) for a health condition.
  • More than 60 percent of consumers from Germany, Japan and the U.S. indicate being comfortable with the idea of being treated by a specialist using virtual technology.
  • Most consumers are comfortable with having all of their health records securely available on the cloud except for those in Germany and Japan.
  • Nearly half of the consumers surveyed and two-thirds of the HCDMs surveyed would be comfortable sharing and receiving health information through social media channels.
  • Most North American consumers – nearly eighty percent – are comfortable submitting a complete medical history and diagnostic information to help ensure they have all the information available to treat them and offer the most personal diagnosis possible.
  • Ninety percent of Russian consumers expressed comfort, while fifty percent of Japanese customers expressed discomfort with the idea of submitting DNA.
  • Though roughly half of HCDMs believe data protection is adequate for protecting health and medical data privacy in their respective countries, fewer consumers believe data protection is adequate. The largest discrepancy among consumers and HCDMs is observed in Brazil, as approximately two-thirds of consumers feel data protection in their country is adequate while about 8 in 10 HCDMs believe otherwise.

See the official video below for more details on the Cisco Global Customer Experience Report.

Visit Cisco for their official  announcement to learn more.


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